This Policy governs general standards for payments, invoicing, cancellations, and refunds across services and products provided by Digital Consulting Plus. Specific conditions outlined in an approved commercial proposal, service order, Statement of Work (SOW), SaaS subscription agreement, or invoice shall prevail over general terms whenever they explicitly address a subject.
The specific entity invoicing the client will be clearly identified in the proposal, service order, contract, checkout, subscription schedule, or invoice. The contracting entity will be either:
- Digital Consulting Plus SAS, incorporated under the laws of the Republic of Colombia (NIT 901146936-4); or
- Digital Consulting Plus LLC, organized under the laws of the State of Florida, United States (EIN 32-0668302).
DCP quotes and bills services in COP, USD, EUR, or another mutually agreed currency as stated in the applicable commercial document. If a client executes a payment requiring foreign exchange conversion, their financial institution or payment processor may apply independent exchange rates and transaction surcharges.
Prices may be subject to Value Added Tax (VAT / IVA), state sales tax, withholding taxes, or other statutory levies depending upon the contracting entity, client location, nature of services, and prevailing tax codes. The issued invoice will itemize all applicable taxes required by law.
DCP may accept one or more of the following payment mechanisms: commercial bank transfer (wire/ACH), credit/debit card via secure payment gateways, direct digital checkout links, automated bank debit, or other agreed corporate methods. Payment method availability may vary based on contracting entity and jurisdiction.
Engineering and consulting projects may be structured using: upfront advance payments, milestone-based releases, scheduled periodic retainers, final delivery balances, dedicated time-and-materials hour pools, or a blended model. The applicable milestone schedule is documented in the client's proposal or contract.
When a project mandates an initial advance deposit, project kickoff and engineering allocation are contingent upon receipt of cleared funds and satisfaction of prerequisite client deliverables. Advance deposits allocate engineering bandwidth, preliminary discovery, system architecture, environment provisioning, third-party software licensing, and immediate staffing. Consequently, refundability of advance deposits is evaluated based strictly on work already performed, incurred unrecoverable costs, reserved capacity, and applicable legal obligations.
Ongoing consulting, maintenance, and technical support services are billed on a monthly, quarterly, annual, or custom recurring cycle. Renewal dates, notice periods, and cancellation requirements are defined in the governing agreement or proposal.
DCP proprietary software products may be offered on a software-as-a-service (SaaS) subscription basis. Each product plan clearly discloses: pricing tier, billing cadence, renewal date, included features, quota thresholds, upgrade/downgrade rules, cancellation methods, suspension terms for non-payment, and data retention post-termination. DCP does not implement hidden automatic renewals; when auto-renewal applies, it is disclosed prior to commitment.
Direct infrastructure and consumption fees—such as domain registrations, cloud hosting, WhatsApp Business API credits, SMS gateways, email delivery systems, external APIs, software licenses, advertising spend, payment processing fees, and external AI compute—may be included in project fees, billed separately, passed through at cost, or contracted directly by the client. The commercial proposal details the cost attribution model. DCP does not control price changes imposed by third-party infrastructure providers.
In the event of an overdue invoice, DCP reserves the right to: issue formal payment reminders, temporarily pause scheduled project deliverables, suspend non-critical services if permitted by contract, restrict access to SaaS product instances pursuant to plan terms, and assess statutory interest or collection fees where legally authorized and previously disclosed. DCP endeavors to avoid unannounced service interruptions whenever reasonably feasible.
A project may be terminated early pursuant to the cancellation provisions of the underlying contract. In such events, the client remains obligated to pay for: all services actually rendered up to the effective termination date, accepted milestones, demonstrably documented work-in-progress, and non-cancelable third-party commitments procured on behalf of the project.
Unless specific plan terms provide otherwise, subscription cancellations prevent future automatic billing renewals. The client retains access to the SaaS product until the conclusion of the already paid subscription period where contractually and technically viable. A mid-cycle cancellation does not trigger an automatic entitlement to a prorated refund for the remainder of the active period.
Refund requests are evaluated individually based upon the service classification, execution milestone status, deployed technical resources, third-party licenses acquired, contractual stipulations, and governing law. As a standard commercial rule, fees corresponding to completed engineering hours, consumed consulting, provisioned infrastructure, acquired non-refundable licenses, or custom technical deliverables are non-refundable, except where statutory mandatory law or an explicit contract clause dictates otherwise.
If a client detects an erroneous charge, duplicate billing, or unverified transaction, they should immediately contact DCP. DCP will review transaction logs and, upon verification of an accounting discrepancy, immediately rectify the invoice or execute a refund via the original payment rail.
DCP encourages clients to reach out directly to info@digitalconsultingplus.com to resolve any commercial or billing disagreement amicably before initiating a formal bank chargeback or dispute. Nothing in this clause limits any statutory consumer rights clients retain under their financial institution's regulatory protections.
DCP may adjust commercial rates for future projects, scope expansions, or upcoming subscription renewals. Price modifications will never be applied retroactively to already contracted or prepaid services. For recurring client relationships, DCP will provide reasonable advance written notice prior to material price changes taking effect.
Where a commercial transaction is legally subject to mandatory statutory consumer protection laws (such as statutory cooling-off periods or mandatory warranties), this Policy shall be construed in full alignment with such statutory rights. Nothing herein is intended to limit or waive non-waivable statutory protections.
Formal inquiries regarding invoices, account reconciliations, or commercial payment terms should be addressed to info@digitalconsultingplus.com with the subject line: 'Billing / Payments'.